Privacy Policy

MG Drain Services LLC is committed to protecting the privacy and security of the personal information our customers share with us.

Effective date: January 1, 2026

Information We Collect

We collect only the information we need to schedule, perform, and follow up on plumbing service. This includes:

Information You Provide

• Contact details such as your name, phone number, email address, and service address, when you call, text, fill out a form, or book an appointment.
• Service details you share about your plumbing issue so we can diagnose and quote the job.
• Payment information needed to process payment for completed work. Card payments are handled through secure third-party processors. We do not store full card numbers on our systems.

Information Collected Automatically

• Usage data such as your IP address, browser type, device, pages visited, and time on the site, collected through standard analytics tools.
• Cookies and similar technologies that help the website function and help us understand how visitors use it.

How We Use Your Information

We use the information we collect to:

• Schedule appointments and provide plumbing services
• Prepare estimates and process payments
• Respond to your calls, texts, emails, and form submissions
• Send appointment confirmations, reminders, and service follow-ups
• Improve our website and our services
• Meet legal, tax, and recordkeeping obligations

We do not sell your personal information to anyone.

Booking and Third-Party Tools

We use trusted third-party services to run our business. When you interact with these tools, the information you provide is handled under their privacy policies as well as ours:

• Housecall Pro powers our online booking, scheduling, estimates, invoicing, and customer records.
• Analytics tools such as Google Tag Manager and Microsoft Clarity help us understand website traffic and improve the site.
• Payment processors securely handle card and digital payments.

These providers receive only the information needed to perform their function.

Cookies

Our website uses cookies to function properly and to measure how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

Text Messaging

If you contact us by text or provide your phone number, we may send you text messages about your appointment, estimate, or service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

How We Protect Your Information

We take reasonable measures to protect the information you share with us against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, but we work to safeguard your information using industry-standard practices.

How Long We Keep Your Information

We keep customer and service records for as long as needed to provide our services and to meet legal, tax, and business requirements. When information is no longer needed, we dispose of it securely.

Your Choices and Rights

You may:

• Request a copy of the personal information we hold about you
• Ask us to correct or update your information
• Request that we delete information we are not required to keep
• Opt out of marketing texts or emails at any time

To make any of these requests, contact us using the details below.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.